Short term contract, 6 months with a possibility to extend

About Avaaz

Avaaz is an international campaigning and advocacy organization that provides its global membership of almost 70 million people with opportunities to make our world a better place.

We’re one of the world’s largest online global campaigning movements, with people from every corner in the world taking action to close the gap between the world we have and the world most people everywhere want. This includes protecting human rights worldwide, supporting indigenous struggles, saving our planet from climate change and other threats, and fighting to stop disinformation and other cyber threats from undermining our democracies. 

Our model enables people to channel their voices into a powerful collective force at tipping point moments to impact the pressing global challenges of our time, from climate and ecological collapse to human rights abuses and the dismantling of democracy. 

Avaaz is funded through small donations from individual Avaaz members, no big money from governments or corporations. This keeps us independent and allows us to keep a laser focus on doing what the world needs.

Position overview

Avaaz is seeking a passionate, detail-oriented, and proactive Member Support Associate to join our team. The successful candidate will be responsible for engaging with our members in both Dutch and French, ensuring that their inquiries related to campaigns, donations, and community petitions are handled promptly and professionally. This part-time, remote position plays a key role in maintaining the strong relationship between Avaaz and its members, ensuring that every interaction reflects our commitment to transparency, empathy, and responsiveness.

Responsibilities

• Manage member correspondence related to campaigns, ensuring timely and accurate responses in both Dutch and French.
• Address and resolve inquiries related to donations, volunteer requests, and other member issues.
• Analyse member feedback and responses to Avaaz campaigns, providing detailed reports and insights to the team to inform strategy.
• Identify, document, and report technical issues, as well as compile and share member suggestions for process improvements.
• Provide support to petition creators on the Avaaz Community Petitions platform, ensuring a seamless user experience.

Experience & Qualifications 

Successful candidates may come from diverse professional backgrounds but are required to have strong multilingual communication skills in Dutch, French, and English, along with some experience in customer or member service and correspondence, equipping them for this unique and impactful role.

The following list of qualifications is what we believe gives you the experience required to work in our team and deliver on the responsibilities listed above. You should apply for this role if you feel you have the necessary experience, even if you don't meet all the requirements below:

• Fluent in Dutch and French (spoken and written) with the ability to clearly communicate with members in both languages
• Strong written communication skills and grammatical correctness, with an ability to convey complex information in a concise, empathetic, and friendly manner
• Ability to manage all donation issues that are raised by members
• Excellent organizational skills with the ability to handle multiple tasks simultaneously in a fast-paced environment
• Experience in customer service, member support, or community engagement is highly desirable
• Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure, but also ability to complete individualized work
• Proficient in Google Suite and online communication systems (Slack, Zoom, Bird etc)
• A passion for social justice, activism, and the mission of Avaaz

Location

Avaaz is a virtual organization, with most of our work done online. Our staff are based all over the world.

Compensation

Salary varies with location and experience, and is highly competitive with leading international nongovernmental organisations. 

Application Timeline

We are reviewing applications on a rolling basis, and encourage all candidates to submit applications as soon as possible. 

Our Recruitment Process

Avaaz undertakes a comprehensive recruitment procedure designed to select the most talented candidate for any given position. The recruitment process is comprised of the following steps:

• Application Review
• Screening Call
• Exercise
• Final Interview
• Offer Call

Avaaz’s Commitment to Equity and Inclusion 

As a global organization with millions of members around the world, it’s important to us that our team reflects the diversity needed to lead a movement of people from across the planet, rising to meet some of the most complex challenges humanity has ever faced. We believe we can only succeed by building a diverse team full of fresh perspectives and original ideas, and we are committed to creating a working environment in which everyone has an equitable opportunity to fulfill their potential.

Our team includes speakers of English as a first or second language, the self-taught and university educated, people with all sorts of professional backgrounds. If doing the job you just read about would make you excited to come to work every day, if you’re talented, hard-working and committed to making a difference - we want you to apply.

Avaaz does not discriminate on the basis of race, ethnicity, colour, ancestry, language and accent, national origin, citizenship, sex, gender identity or expression, sexual orientation, age, family/parental or marital status, religion, socioeconomic class, caste, disability or any other characteristic protected by law

We’ll provide reasonable accommodations for qualified applicants with disabilities or special needs to participate in the application process, so please let us know if you have such a request when you apply.

Please do not send your application via email. Only applications received via the form online will be considered. Thank you!