Avaaz

Short term contract, 6 months with a possibility to extend

About Avaaz

Avaaz is an international campaigning and advocacy organization that provides its global membership of almost 70 million people with opportunities to make our world a better place.

We’re one of the world’s largest online global campaigning movements, with people from every corner in the world taking action to close the gap between the world we have and the world most people everywhere want. This includes protecting human rights worldwide, supporting indigenous struggles, saving our planet from climate change and other threats, and fighting to stop disinformation and other cyber threats from undermining our democracies. 

Our model enables people to channel their voices into a powerful collective force at tipping point moments to impact the pressing global challenges of our time, from climate and ecological collapse to human rights abuses and the dismantling of democracy. Avaaz is funded through small donations from individual Avaaz members, no big money from governments or corporations. This keeps us independent and allows us to keep a laser focus on doing what the world needs.

Position Overview

Avaaz is seeking a passionate, detail-oriented, and proactive Member Engagement Associate to join our team. The successful candidate will be responsible for engaging with our 69 million members in Portuguese and Spanish, ensuring that their inquiries related to campaigns, donations, and community petitions are handled promptly and professionally. This part-time, remote position plays a key role in maintaining the strong relationship between Avaaz and its members, ensuring that every interaction reflects our commitment to transparency, empathy, and responsiveness.

Responsibilities

• Manage member correspondence related to campaigns, ensuring timely and accurate responses in both Portuguese and Spanish.
• Address and resolve inquiries related to donations, volunteer requests, and other member issues.
• Analyse member feedback and responses to Avaaz campaigns, providing detailed reports and insights to the team to inform strategy.
• Identify, document, and report technical issues, as well as compile and share member suggestions for process improvements.
• Provide support to petition creators on the Avaaz Community Petitions platform, ensuring a seamless user experience.

Qualifications 

Successful candidates may come from diverse professional backgrounds but are required to have strong multilingual communication skills in Portuguese, Spanish, and English, along with some experience in customer or member service and correspondence, equipping them for this unique and impactful role.

The following list of qualifications is what we believe gives you the experience required to work in our environment and deliver on the responsibilities listed above. You should apply for this role if you feel you have the necessary experience, even if you don't meet all the requirements below:

• Fluent in Portuguese and Spanish (spoken and written) with the ability to clearly communicate with members in both languages
• Strong written communication skills, with an ability to convey complex information in a concise, empathetic, and friendly manner
• Translate and adapt English Avaaz fundraisers and EU regional campaigns into compelling content for Portugal, ensuring accurate setup for both website and email (about 1,000-2,000 words per month).
• Collaborate with language leads and translators to review and support campaign and fundraiser work in Portuguese.
• Identify key campaign opportunities relevant to Portuguese-speaking members in Portugal.
• Ability to manage all donation issues that are raised by members
• Excellent organizational skills with the ability to handle multiple tasks simultaneously in a fast-paced environment
• Experience in customer service, member support, or community engagement is highly desirable
• Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure but also ability for individualized work
• Proficient in Google Suite and online communication systems (Slack, Zoom, etc)
• A passion for social justice, activism, and the mission of Avaaz

Location

The ideal candidate for this role should be based in Portugal, although other locations may be considered.

Compensation

This is a part-time position for 24 hours/week. Salary varies with location and experience, and is highly competitive with leading international nongovernmental organisations. 

Application Timeline

We are reviewing applications on a rolling basis, and encourage all candidates to submit applications as soon as possible. 

Our Recruitment Process

Avaaz undertakes a comprehensive recruitment procedure designed to select the most talented candidate for any given position. The recruitment process is comprised of the following steps:

• Application Review
• Screening Call
• Exercise
• Final Interview
• Offer Call

Our Commitment to Equal Employment Opportunity

As a global organization with millions of members worldwide, it’s important to us that our team reflects our diverse world and a diversity of experience and perspectives, which are needed to lead a movement of people from across the planet, rising to meet some of the most complex challenges humanity has ever faced. We believe we can only succeed by building a team full of fresh perspectives and original ideas, and we are committed to creating a working environment in which everyone has an equal opportunity to fulfill their potential.

Our team includes, for example, speakers of English as their first or second language, self-taught and university-educated, and people with all sorts of professional backgrounds and life experiences. If doing the job you just read about would excite you to come to work every day, we want you to apply if you’re talented, hard-working, and committed to making a difference.

We do not discriminate based on race, ethnicity, color, ancestry, language and accent, national origin, citizenship, sex, gender identity or expression, sexual orientation, age, family/parental or marital status, political affiliation, religion, socioeconomic class/caste, disability. 

We’ll provide reasonable accommodations for qualified applicants with disabilities or special needs to participate in the application process, so please let us know if you have such a request when you apply.